This Privacy Policy describes how EPIC CLOTHING collects, uses and shares your personal information when you visit or make a purchase from this store.
Information we collect
Information you give us. When you make a purchase or create an account, we collect your name, billing and shipping address, email address, phone number and payment information. Payment card details are processed directly by our payment provider and are not stored on our servers.
Information collected automatically. When you visit the site, we automatically collect information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. We also collect information about the individual pages or products you view, what websites or search terms referred you to the site, and how you interact with the site.
How we use your information
- To fulfil orders, process payments, arrange shipping and provide order confirmations and tracking
- To communicate with you about your order, respond to enquiries and provide customer support
- To screen orders for potential risk or fraud
- To send marketing communications about products, promotions and drops, where you have consented to receive them
- To improve and optimise our site, including analysing how customers browse and shop
Sharing your information
We share your personal information with service providers who help us operate the store, including Shopify (our ecommerce platform), our payment processors, and our shipping carriers. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to otherwise protect our rights. We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand site traffic. You can control cookies through your browser settings, though disabling them may affect how the site works.
Marketing communications
If you have opted in to receive marketing emails or SMS from us, you can unsubscribe at any time using the link in any email, by replying STOP to any text message, or by contacting us directly.
Your rights
If you are a resident of Canada, the European Economic Area, or another jurisdiction with applicable privacy legislation, you have the right to access the personal information we hold about you, to ask that it be corrected, updated or erased, and to withdraw consent to its use. To exercise these rights, contact us at info@epicclothing.ca.
Data retention
We retain your order information for our records unless and until you ask us to erase it, and as required for tax and accounting obligations.
Children
Our site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version will always be posted on this page.
Contact us
For questions about this policy or to make a request regarding your personal information, email info@epicclothing.ca.